Shipping and returns policy
Processing and Shipping Times
- Original Design Orders: Shipping typically takes 6–14 business days after your order has been processed.
- Pre-Orders: For pre-order items, please allow 20 - 25 business days to account for manufacturing and preparation times before shipping.
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has shipped.
Delays and Updates
While we strive to meet the estimated delivery times, unforeseen circumstances such as weather, carrier delays, or customs processing may cause delays. Should any issues arise, we will keep you informed and work to resolve them as quickly as possible.
Contact Us
If you have any questions about your order or shipping status, feel free to reach out to our customer support team at info@mrpouchie.com.
Thank you for choosing Mr. Pouchie! We appreciate your support and patience as we deliver our carefully crafted designs to your doorstep.